Shipping Policy

Last Updated: 18 November 2025

Thank you for choosing Expert Guru, a brand owned and operated by DG Tutor.
This Shipping Policy outlines how digital courses, learning materials, and online tutoring services are delivered through our platform expertguru.net.

As an online education provider, Expert Guru does not ship any physical products. All our services are delivered digitally.

1. Digital Delivery Only

Expert Guru provides:

Live online tutoring sessions
Recorded lessons
Digital worksheets, quizzes, and practice materials
Online course access and dashboards
AI-driven learning tools

No physical shipping, courier service, or postal delivery is involved.

2. Access to Digital Courses

Once your payment is successfully completed under DG Tutor, you will receive:

Course access within 5–30 minutes
A confirmation email with instructions
Login details (if needed)
Direct access to your dashboard through our website

In rare cases, access may take up to 12 hours due to technical reasons or verification.

3. Delivery of Live Tutoring Sessions

For scheduled live online classes:

Session details (date/time/meeting link) are shared via email or dashboard
Tutors may contact you for onboarding
Sessions are delivered through secure video platforms
Any delay or change will be notified in advance

4. Delivery of Digital Study Materials

Digital materials such as PDFs, assignments, recordings, and worksheets are delivered through:

Student dashboard
Email
Cloud links or internal storage
Learning portals used by Expert Guru

You may download or view these materials instantly once released.

5. Failed or Delayed Access

If you do not receive course access or session details:

Contact our support team immediately
Provide payment proof, email ID, and order number
Our team will resolve the issue within 24–48 hours

Access issues are typically caused by:

Incorrect email address
Payment gateway delays
Browser or login errors

DG Tutor ensures every successful payment receives the correct access.

6. International Users

Expert Guru’s digital services are accessible globally.
Delivery timelines do not change based on location since all content is provided online.

7. Contact for Delivery Issues

For any concerns or delays in digital delivery, contact:

DG Tutor (Parent Company of Expert Guru)
Email: info@expertguru.net
Website: expertguru.net